Refund policy
We want you to be happy with your order. This policy explains your rights and how to return something. It doesn't affect your legal rights as a consumer.
30-day money-back guarantee
Changed your mind? You can return any unopened pouch, with its seal intact, within 30 days of delivery for a full refund of the price you paid for it.
For hygiene and safety reasons, we can't accept returns of pouches that have been opened, unless the product is faulty (see below).
Your right to cancel
Under the Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of the day you receive it. Please note that this right doesn't apply to pouches that have been unsealed after delivery, because patches are sealed for health protection and hygiene reasons.
If you cancel your whole order within this 14-day period, we'll also refund the standard delivery charge you paid. We won't refund any extra cost of choosing Express delivery.
Faulty, damaged or wrong items
If anything arrives faulty, damaged or isn't what you ordered, opened or not, email us within 30 days of delivery and we'll offer a replacement or a full refund. In these cases we'll cover any return postage.
How to return an item
- Email hello@mypatches.store with your order number and the item(s) you'd like to return.
- We'll reply with the returns address.
- Post the unopened pouch(es) back to us. Unless the item is faulty or wrong, return postage is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.
Refunds
Once your return arrives and we've checked it, we'll refund you to your original payment method within 14 days. We'll email you to confirm.
Bundles and multi-packs
You can return any unopened pouches from a bundle or 2 Pack / 3 Pack. We'll refund the share of the price you paid for the pouches returned.
Discount codes
If you used a discount code, refunds are for the amount you actually paid. Single-use codes, such as our welcome code, aren't reissued.
Subscriptions
You can skip, pause or cancel your Subscribe & Save subscription at any time from your account before your next renewal date, and you won't be charged again. Orders that have already been dispatched are covered by this policy in the same way as one-off orders.
