Terms of service
These terms apply to every order placed on mypatches.store. Please read them before ordering. By placing an order you agree to them.
1. Who we are
This website is operated by MyPatches Ltd, Emery House, Manchester, M20 6FJ, United Kingdom. You can contact us at hello@mypatches.store.
2. Our products
MyPatches patches are wellness products designed to be worn on the skin as part of a balanced lifestyle. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Results vary from person to person.
- Our patches are for adults aged 18 and over.
- Check the ingredient list on each product page before use, and don't use a patch if you're allergic or sensitive to any ingredient.
- If you're pregnant, breastfeeding, taking medication or have a medical condition, speak to your doctor before use.
- Apply to clean, dry, unbroken skin. Stop using a patch and remove it if you notice irritation.
- For external use only. Keep out of reach of children.
3. Orders
When you place an order, we'll email you to confirm we've received it. Our contract with you is formed when we dispatch your order. We may decline an order, for example if an item is out of stock or we can't verify payment, and we'll refund any payment taken in full.
4. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout. If we've made an obvious pricing error, we'll contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund. Payment is taken when you place your order.
5. Discount codes and offers
Discount codes have their own conditions, shown where the code is offered. Codes can't be exchanged for cash, can't be combined unless stated, and may be withdrawn at any time. Our welcome code can be used once per customer.
6. Subscribe & Save
If you choose Subscribe & Save, you agree to be charged automatically for each delivery at the subscription price until you cancel. You can skip, pause or cancel at any time from your account before your next renewal date. We'll let you know in advance if the price of your subscription changes.
7. Delivery
Delivery options, charges and estimated times are set out in our Shipping Policy.
8. Returns and cancellations
Your right to cancel, our 30-day money-back guarantee and what to do if something is faulty are set out in our Refund Policy.
9. Our responsibility to you
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss or damage that isn't foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law, and nothing affects your statutory rights as a consumer.
10. Website content
All content on this website, including text, images and our brand, belongs to MyPatches Ltd and may not be copied without our permission. Information on this website is for general information only and isn't medical advice.
11. Your personal data
We use your personal information as set out in our Privacy Policy.
12. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.
13. Law and disputes
These terms are governed by the law of England and Wales. If you have a complaint, please contact us first at hello@mypatches.store and we'll do our best to resolve it. You can also bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.
